For MSPs & IT providers
Your after-hours tech team, under your brand.
Local Smart Hands, rack & stack, IMACD and cutovers in Grand Rapids and West Michigan, plus evening remote support, scheduled in your maintenance windows.
What we cover
Send the tickets your team can’t get to tonight
Smart Hands / Remote Hands
Break/fix, part and drive swaps, power cycles, console access and checks.
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Rack & Stack
Racking, cabling, patching, cross-connects and decoms in data centers and server rooms.
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IMACD & Refreshes
Desk moves, reconnects, workstation setups and tech refresh rollouts.
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Cutovers
Router, switch, firewall and 3CX cutovers in your maintenance window.
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Vendor Meets & Turn-ups
Carrier meets, circuit turn-ups, demarc extensions and ISP handoffs.
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Evening Remote Support
Overflow tickets and remote evening help for your clients, under your brand.
Dispatch a tech →How dispatch works
From work order to closeout, inside your window
Send the work order
Scope, site, window, on-site contact and your MOP. Email or the request form.
Confirmed the same evening
We confirm the window, access and any parts or tools needed.
On site in your window
Weeknights 6 pm–2 am or weekends, with ticket updates as we go.
Closeout photos & notes
Before-and-after photos and notes on your ticket before we leave.
Partner pricing
Simple rates, so you can mark it up
Wholesale rates for MSPs and IT providers. Parts, travel outside the Grand Rapids area and data center escort fees are quoted per job.
Pay per dispatch
No commitment. Send work when you need it.
$125/hr weeknights
- $150/hr weekends
- 2-hour minimum per dispatch
- Scheduled in our after-hours windows
- Closeout photos and notes
Partner 6
Reserved after-hours capacity for steady work.
$750/month
- 6 hours included each month
- Priority scheduling
- Additional hours $110/hr
- Evening remote support included
Partner 14
For MSPs with regular maintenance windows.
$1,500/month
- 14 hours included each month
- First call on your windows
- Additional hours $110/hr
- Evening remote support included
Built for partners
Your client, your brand, your process
We work as an extension of your team and follow your rules on every job.
- Insured, with a COI available on request
- Background-checked technician
- Follows your MOPs, runbooks and rack elevations
- White-label: we represent your brand on site
- We never solicit your clients
- NDAs welcome
Need after-hours coverage?
Tell us about your clients and windows. We reply the same evening.