NightHawk · Grand Rapids, MI
After-hours IT, on site and remote.
Smart Hands, rack & stack, cutovers and remote support, weeknights 6 pm–2 am and all weekend, for MSPs and the businesses they support.
When we work
- Weeknights 6 pm–2 am on site or remote
- Saturdays & Sundays all day
- Remote tech support in the evenings
- Same-evening replies to every request
What we do after hours
The work your business needs, without the downtime
Remote Tech Support
Evening remote help: troubleshooting, 3CX changes and configuration, no site visit needed.
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Microsoft 365 Support
Office 365 email, Teams, OneDrive and user accounts set up and fixed remotely.
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Intune Device Management
Laptops and phones enrolled, secured and kept compliant with Microsoft Intune.
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VoIP & 3CX Phones
3CX systems, handset deployments, number porting and SIP turn-ups.
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Smart Hands / Remote Hands
Your eyes and hands on site: break/fix, power cycles, swaps and checks.
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Data Center Rack & Stack
Rack & stack, de-rack/decom, cable dressing, patching and cross-connects.
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IMACD, Moves & Refreshes
Installs, moves, adds, changes and disposals. Desk moves, reconnects and tech refreshes.
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Display Hangs & Signage
Display and TV hangs for conference rooms, lobbies and digital signage, cabled clean.
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Structured Cabling
Cable drops, terminations, tone & trace and patch panels, labeled and tested.
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Data Networks
Circuit turn-ups, demarc extensions, router, switch and firewall swaps.
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Device Installation
IP phones, access points, cameras, printers/MFPs and POS gear installed.
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ITAD, Recycling & Data Destruction
Data wiping, on-site drive destruction and serialized certificates of destruction.
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Your after-hours hands in Grand Rapids
Got a maintenance window tonight? We take overnight and weekend Smart Hands dispatches, swaps and cutovers for MSPs, carriers and national IT providers, plus remote help in the evenings.
- Smart Hands, rack & stackData center and server room installs, checks and decommissions when your team can’t be there.
- Refreshes & rolloutsPhones, PCs and network gear swapped on schedule, old gear removed.
- NightHawk overnight cutoversOvernight and weekend work so your client never sees downtime.
How it works
From request to done, before you open
Send your request
Use the quote form, or call or text any time. We reply the same evening.
Plan the window
We confirm the scope, building access and a time: weeknights 6 pm–2 am or weekends.
Work done while you’re closed
Clean, labeled, tested work, finished before you open.
Remote support after
Changes or questions later? Many can be handled remotely in the evening.
Why MIKEOTECH
Poor installs cost you time and money. Ours don’t.
Without properly installed equipment and wiring, your systems never reach their full potential, or worse, they fail. We plan it, install it, label it and test it, so it works on day one and keeps working.
- Insured, background-checked, COI available on request
- Work done while you’re closed, so you never lose business hours
- One point of contact from walk-through to wrap-up
- Remote support in the evenings for quick fixes
Thanks for jumping up and getting my needs taken care of on such short notice for Ando Asian Kitchen! Your expedience in pricing and ability to get someone out on short notice was MUCH appreciated!
Need work done after hours?
Tell us about the job. We reply the same evening.