FAQ
Questions, answered.
How after-hours work, remote support and MSP dispatches work at MIKEOTECH. Don’t see your question? Call or text (616) 805-9119.
Hours & availability
What does “after hours” mean for MIKEOTECH?
We work weeknights from 6 pm to 2 am and all day on Saturdays and Sundays, on site or remotely. That way the work happens while your business is closed.
Why have tech work done after hours?
Cutovers, moves, cabling and hardware swaps disrupt people who are trying to work. Doing them after hours means no lost business time, and your team walks in to everything working.
Do you work during the day?
Our service windows are evenings and weekends. You can send a request any time, day or night, and we reply the same evening.
Do you offer 24/7 emergency service?
We focus on scheduled after-hours work rather than round-the-clock emergency response. If something urgent comes up, call or text and we’ll tell you straight whether we can help that evening.
Working with us
How do I get a quote?
Use the request form, or call or text (616) 805-9119. We reply the same evening with questions or a quote.
What should I include in a request?
The site address, what needs to be done, your preferred window, an on-site contact, and photos of the space or equipment if you have them. For MSPs, include your work order and any MOP or runbook.
Do I need to be there while you work?
Not always. Before the job we confirm building access in writing: keys, alarm codes, escorts and who to call. Then we work to that plan.
Are you insured?
Yes. MIKEOTECH is insured, and we can provide a certificate of insurance (COI) on request. Our technician is also background-checked.
What do I get when the job is done?
Closeout notes and photos showing the finished work, so you know exactly what was done before you open.
Where are you located?
We’re based in Grand Rapids, Michigan. We don’t have a walk-in storefront: we come to you, or connect remotely.
Services
Can you help remotely?
Yes. In the evenings we provide remote tech support for Microsoft 365, Intune, 3CX phone systems and network or device configuration, with no site visit needed.
Do you work with our existing IT provider?
Yes. We regularly work alongside in-house IT teams and MSPs, following their instructions and procedures.
Do you work in data centers?
Yes. We do rack & stack, Smart Hands / Remote Hands, patching and decommissions in data centers and server rooms, following the facility’s access and escort rules.
Do you provide certificates of destruction?
Yes. When we wipe data or destroy drives, you receive a certificate of destruction for your records, and the hardware is recycled responsibly.
Can you hang TVs and displays?
Yes. We do display and TV hangs for conference rooms and lobbies, plus digital signage, cabled clean and connected.
For MSPs & IT providers
Do you work white-label for MSPs?
Yes. We work as an extension of your team, represent your brand on site and follow your MOPs, runbooks and rack elevations.
Can you cover our overnight maintenance windows?
Yes. Weeknights 6 pm–2 am and weekends are exactly when we work. Send the window and the work order, and we confirm the same evening.
Need work done after hours?
Tell us about the job. We reply the same evening.