Our services
After-hours and remote tech services, while you’re closed.
Weeknights 6 pm–2 am and all day on weekends, MIKEOTECH handles the phone, network and hardware work you can’t have done during business hours.
Remote Tech Support
Not every fix needs a truck roll. In the evenings we connect remotely to troubleshoot, make changes and get you working again.
- Evening remote troubleshooting
- 3CX administration and MACs
- Network and device configuration
- Pre-staging before on-site work
Microsoft 365 Support
Help with the Microsoft 365 (Office 365) tools your team uses every day, handled remotely in the evening so nobody loses work time.
- User onboarding, offboarding and licensing
- Outlook and Exchange Online email
- Teams, SharePoint and OneDrive
- Password, sign-in and MFA issues
Intune Device Management
Keep company laptops and phones managed and secure with Microsoft Intune, without tying up your staff during the day.
- Device enrollment and Autopilot provisioning
- Compliance and configuration policies
- App deployment and updates
- Imaging and laptop provisioning
VoIP & 3CX Phones
We design, install and support 3CX phone systems, with handsets and call flows set up the way you actually work, and cutovers done after hours.
- 3CX installs and migrations
- Handset deployment
- Number porting and SIP trunk turn-ups
- Call routing, ring groups and auto attendants
Smart Hands / Remote Hands
When your IT team can’t be on site after hours, we can. Evening, overnight and weekend Smart Hands / Remote Hands for businesses, MSPs and IT providers, following your instructions.
- Break/fix and hardware part swaps (FRUs)
- Power cycles, reboots and console access
- Vendor meets and carrier coordination
- Follows your MOPs and runbooks
Data Center Rack & Stack
Installing or retiring servers, switches or storage? We rack, cable and power equipment in data centers and server rooms, overnight or on weekends, working to your rack elevations.
- Rack & stack and de-rack / decommission
- Patching, cross-connects and port turn-ups
- Cable management, dressing and labeling
- Drive and optic (SFP) swaps, asset tagging
IMACD, Moves & Refreshes
From one desk move to a full tech refresh, we handle IMACD work after hours so staff walk in to working gear.
- Desk moves and reconnects
- Workstation setups and deskside support
- Tech refreshes and hardware swaps
- White-glove deployments, old gear removed
Display Hangs & Signage
Conference room displays, lobby TVs and digital signage, mounted securely, cabled clean and connected, after hours so meetings and customers are never disrupted.
- Display hangs and TV wall mounts
- Conference room displays
- Digital signage installs
- Concealed, clean cable runs where possible
Structured Cabling
Properly installed cable infrastructure is the foundation everything else depends on. We run it, terminate it, label it and test it, after hours in occupied spaces.
- Cable drops, runs and terminations
- Patch panels and rack cleanup
- Tone & trace and troubleshooting
- Labeled and tested before we leave
Data Networks
We set up and swap the network gear your business runs on, and coordinate with your carrier and IT provider so cutovers happen after hours.
- Circuit turn-ups and ISP handoffs
- Demarc extensions
- Router, switch and firewall swaps
- PoE, AP mounting and Wi-Fi installs
Device Installation
Phones, access points, cameras, printers and other networked equipment, mounted, connected and verified working.
- IP phones and access points
- Cameras and networked devices
- Printer/MFP and POS installs
- Verified working on handoff
ITAD, Recycling & Data Destruction
Retiring equipment? We handle IT asset disposition: wiping the data, destroying drives and recycling the hardware responsibly.
- Secure data wiping and sanitization
- On-site drive destruction
- Serialized certificates of destruction
- Asset recovery and e-waste recycling
Capabilities
The work we take on, in your terms
Data center
Network & telecom
End user
Voice, AV & disposal
Dispatch-ready
Built for maintenance windows
Send the work order and the window. We handle the rest and keep your ticket updated.
- Scheduled weeknights 6 pm–2 am and weekends
- Follows your MOPs, runbooks and rack elevations
- Closeout photos and notes on every job
- Ticket and work-order updates during the window
- Vendor meets and carrier coordination
- Insured, with a COI available on request
- Background-checked technician
For MSPs & IT providers
Your after-hours hands in Grand Rapids
Got a maintenance window tonight? We take overnight and weekend Smart Hands dispatches, swaps and cutovers for MSPs, carriers and national IT providers, plus remote help in the evenings.
- Smart Hands, rack & stackData center and server room installs, checks and decommissions when your team can’t be there.
- Refreshes & rolloutsPhones, PCs and network gear swapped on schedule, old gear removed.
- NightHawk overnight cutoversOvernight and weekend work so your client never sees downtime.
Need work done after hours?
Tell us about the job. We reply the same evening.